• If you’ve been to The Woods, then you have an account already. If this is the case, DO NOT CREATE A NEW ACCOUNT!  If you don’t recall your ID#, you can use your email address.  If you forgot your password, use the link to create a new one or just email us to reset it.  Do not do this minutes prior to the launch!
• The person making reservations must have an account with our system where your valid credit card information is securely stored with us to process payment very easily – now and in the future.   You can load multiple cards to ensure you have a quick way to change payment in the event your initial card gets declined.  Don’t have an account?  Create one here.
• If you updated your credit card billing address, you must delete and re-enter your credit cards. They are linked to your old address and will decline.
• Log into your account prior to picking dates.  You’ll save precious time because you’ll have to log in anyway when it comes time to settle up.
• If you have Resort Credit, our system will offer to use that as your initial payment and charge the balance to your credit card.  Read this tutorial tip to review this process.
• We do not accept checks as payment online.
• Full payment will be required at the time of your reservation.
• Many of you have guests joining you the day after you arrive.  During the reservation process, you can easily tell us who will be registered on which days. Read this tutorial tip to review this process.
• Our waiting list system sorts based on the time stamp of when the request was made. We will offer available sites in the order of when you added yourself.  To assure your listings are accurate, you can review, edit or delete your waiting list listings by logging into your account.
• Flex Rate Pricing. You will see an option when reserving online to choose our Flex Pricing.  This pricing is higher than our standard rates but comes with the ability to book your campsites with the flexibility to receive a no-questions-asked refund.  Normal cancellation policy time frames and terms will be enforced.
• Prior to finalizing your reservations, you will see a confirmation screen listing your camping dates, camper names, and charges.  You will also automatically receive a receipt emailed to you for each of your reservations.  If you need a confirmation later, just log into your account and choose the RESERVATIONS link.

• Log into your account and review your reservations. Choose the RESERVATIONS link.  Look at your dates and hover over your listing to see the names registered for that reservation.
• Do you need to add or delete people from your reservation?  Tell us HERE and we’ll be happy to do this for you.
• Did you or your camping partners create duplicates? Do you have multiple sites during the same camping period?  Let us know ASAP.  An immediate notification will be considered a mistake and fixes for these may result in a refund even if you didn’t book with Flex Rate.
• Contact us immediately if the dates are wrong, the site # is wrong, or if you intended to have more or fewer people on that reservation.
• Once you click RESERVATIONS, you will also see a link for your Waiting List entries.  Please review your waiting list entries. You can edit or delete them as needed.

If you’ve made a reservation and need to add or remove guests on that reservation, you just need to let us know.  This instruction must come from the primary camper – the one who created/paid for the reservation initially.  Do this by using this form.

Best practices:

• All guests should have an account in our system. If they don’t, one can be created here.  If they have been to The Woods in the past, they have an account.  Do not create a duplicate.
• Send us the names of the folks you want added or deleted on each reservation. 
• Actual membership does not occur until check-in so make sure everyone has their complete account up to date and they bring their membership card (if they were granted one) or driver’s license.